Stop
criticizing upper management. This applies to managers as well as
employees. You are not building camaraderie by criticizing them
together; you are destroying a much needed trust and respect, the
same kind you expect in return. One bad habit I have witnessed among
employees is to make fun of and belittle customers as a rule, behind
their backs, of course. This sets a tone of arrogance which is not
conducive to good relations with customers.
A little
humor from Casey Stengel: “The secret of successful managing is to
keep the five guys who hate you away from the four guys who haven't
made up their minds.”
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